We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already handled by DHL or shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 calendar days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
For return we are using DHL express (for pickup packages please use same box!), after request for return you will receive label from us. Return label will be charged as below, the final refund will be reduced by postage costs as below
EU (all countries within European union) – 28eur
NO, CH, USA, NZ (countries out of EU ) – 42eur
Due to Covid -19 restriction we do not accept return of packages via different services (only DHL)
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